FAQ

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FAQ

Make sure that your shipment is packaged so that the items are secure and protected. Make sure that boxed/crated and palletized shipments are secured to the pallet with binding, strapping or shrink/stretch wrap.

Every box should be labeled. Each label should include the total pieces of your shipment. (example would be box 1 of 8). Our driver will not load or unload the shipment. If the driver is required to go inside (beyond the front door or loading dock) to pick up or deliver a load, additional fees will apply. If you need any additional information on cargo transfer, please contact us.

We can handle most oversized and overweight shipments. Please call our sales representative ahead so we can make arrangements with our preferred network of specialized freight carriers to ensure safe and on time delivery.
A standard procedure for shipping freight is when a truck driver backs up to a loading dock for the shipment to be loaded by the shipper and then driving that shipment to the destination loading dock to be unloaded by the consignee. Other services required are additional and they are called accessorials. 773-489-2712 to get started!
You can call or email us at any time for prompt information about a particular shipment, including its current delivery status and location.

We will do our best to get your freight on time and when promised but please be aware that situations arise to accidents, weather conditions, and traffic.

If your shipment is not ready when the driver gets there you will be responsible to pay waiting time. Any failed shipping delivery attempt will be assessed a fee by the carrier. Another synerial could be that the driver will not wait and will be dispatched to come out again the next day and you will be charged for a duplicate pick up. Make sure your freight is ready when you schedule a pick up to prevent any additional shipping charges.
Providing quality service in all of our operations is very important. This is reflected in our high on-time and damage-free deliveries. All processes impacting the quality of our North American trucking services and customers is outlined in our work standards.
Items should be packed in cardboard boxes and placed on skids. Each box should have a sticker on it with the description of the contents inside and the quantity. Skids should be shrink wrapped tight so the boxes don't move when transported.
You can obtain a proof of delivery by calling our customer service (see Contacts page).
We ship not only all over the US but also to other countries of the world. Our main freight service areas in USA are Illinois, Wisconsin, Indiana, Ohio, Kentucky, Michigan, Missouri.

Some of your questions

Some of your questions

What is expected when a driver arrives?

Make sure that your shipment is packaged so that the items are secure and protected. Make sure that boxed/crated and palletized shipments are secured to the pallet with binding, strapping or shrink/stretch wrap.

Every box should be labeled. Each label should include the total pieces of your shipment. (example would be box 1 of 8). Our driver will not load or unload the shipment. If the driver is required to go inside (beyond the front door or loading dock) to pick up or deliver a load, additional fees will apply. If you need any additional information on cargo transfer, please contact us.

How do I ship large or oversized items?

We can handle most oversized and overweight shipments. Please call our sales representative ahead so we can make arrangements with our preferred network of specialized freight carriers to ensure safe and on time delivery.

What is the procedure for shipping freight?

A standard procedure for shipping freight is when a truck driver backs up to a loading dock for the shipment to be loaded by the shipper and then driving that shipment to the destination loading dock to be unloaded by the consignee. Other services required are additional and they are called accessorials.

How should the shipment be packed?

Items should be packed in cardboard boxes and placed on skids. Each box should have a sticker on it with the description of the contents inside and the quantity. Skids should be shrink wrapped tight so the boxes don't move when transported.

What if my shipment is not ready?

If your shipment is not ready when the driver gets there you will be responsible to pay waiting time. Any failed shipping delivery attempt will be assessed a fee by the carrier. Another synerial could be that the driver will not wait and will be dispatched to come out again the next day and you will be charged for a duplicate pick up.

How do I track my shipment?

You can call or email us at any time for prompt information about a particular shipment, including its current delivery status and location.

Are shipping transport times guaranteed?

We will do our best to get your freight on time and when promised but please be aware that situations arise to accidents, weather conditions, and traffic.